2022 is coming at us at light speed and there’s a lot changing in the world of #socialmedia.
We launched our #SocialTrends2022 report last week at Hootsuite and there are two standout trends which look more important than any other; social customer care and social commerce.
Brands that capitalise on these two areas of social are sure not only to create a better customer experience and drive trust but capitalise on the growing shift in online commerce as brands look to recreate that in-store experience online in the wake of the pandemic.
Check out the full report and stay ahead of the game 🚀 → ow.ly/qp37102zF2A